Shipping Policy

When your Legbots ships. Made to order. Total $2,499. Estimated delivery: up to 4 months. Most orders ship within about 2 months. Your device is built for you after you order. When you order we give you your ship-by date, which is in your order confirmation. Your ship-by date is 4 months after the day you order (if that month is shorter, the last day of that month). On a deposit order, we email you your balance link no later than 10 days before your ship-by date.

If we are late. If we cannot ship by your ship-by date (or, on a deposit order, cannot send your balance link at least 10 days before it), we email you before your ship-by date with a definite new date, no more than 30 days later, and a cancel link for a full refund, including any deposit. The cancel link opens a page where you confirm the cancellation. If you do not reply, the new date becomes your ship-by date. If we then miss the new date too, we cancel and refund everything you paid, automatically, unless you have agreed in writing to a later date.

If we miss the date. If your ship-by date passes and we have not sent you that email, we cancel your order and refund everything you paid, including tax and any deposit. There is no fee, and you do not need to ask. We issue the refund when we record the cancellation, and never later than 10 business days. Once it has been dispatched, the Returns and Refunds policy applies instead.

What shipping costs. Shipping is included in the price.

Where we ship. The 48 contiguous states and DC. We do not ship to Alaska, Hawaii, US territories or outside the US.

How it arrives. By a national carrier. A signature is required on delivery, so someone needs to be there to receive it. Every device ships this way, however you pay, and with carrier insurance for the full device price. We email you tracking when it leaves us. If the carrier cannot get a signature after its delivery attempts and its pickup period, and the device comes back to us, it is treated as undeliverable (see Returns and Refunds).

Changing your address. Your shipping address can be changed only before your device ships, and never after Klarna has approved your balance payment.

If your shipment is lost. We check the carrier's tracking, and if it shows no movement for 14 days, we treat the shipment as lost, file a claim with the carrier and email you both options. Unless you choose a full refund, we ship you a replacement from the next available unit, with a signature required. You can choose the full refund instead from the link in that email, or by emailing orders@legbots.com, at any time before the replacement ships. We then refund everything you paid, including all the sales tax, and any part paid with Klarna goes back to Klarna. If the replacement cannot ship by your ship-by date, the late-shipment rules above apply.

Membership. If you are a Legbots member, this policy describes how your device is shipped, but your cancellation and refund rights while you wait are in the Membership Agreement, not here.

This policy forms part of the Legbots Terms of Sale (§17–§18). Where they conflict, the Terms of Sale win, except that the Warranty wins on warranty questions.