Legbots Terms of Sale

These Terms of Sale govern the purchase of a Legbots device from Legbots, Inc., a Delaware corporation ("Legbots", "we", "us"). They apply when you buy a device outright, whether you pay in full at checkout or reserve it with a deposit and pay the balance when your device is ready. Legbots Membership is different and is governed by the Legbots Membership Agreement.

1. What you are buying

You are buying a Legbots Assist device outright. The device becomes yours.

2. Price

Founders price $2,499. Planned regular price $3,999.

The price is the price on the day you order. We record it on your order. If you order at the Founders price you pay $2,499, even if your device ships after the price changes. On a deposit order, your balance is worked out from that same recorded price.

Prices are in US dollars. Sales tax, where it applies, is calculated on the full device price from your shipping address, when the device price is paid. If you pay in full, it is added and shown at checkout before you pay. If you reserve with a deposit, there is no sales tax on the $450; sales tax on the full $2,499 is added to your balance and shown before you pay it. If you cancel or return, all the sales tax you paid comes back. No sales tax is charged on any fee or deposit we keep.

3. Two ways to buy

Made to order. Total $2,499. Estimated delivery: up to 4 months. Most orders ship within about 2 months.

Pay in full. $2,499 plus sales tax at checkout, by card, Apple Pay, Google Pay or Link. We keep the card or Link account you pay with on file, with your agreement at checkout, and charge it only for amounts you owe under §7 that a refund does not cover, each charged 3 days after we email you its exact amount, and for Legbots+ after its free months if you keep it (§7c).

Reserve with a deposit. $450 at checkout, by card, Apple Pay, Google Pay or Link, with no sales tax. The remaining $2,049, plus sales tax on the full $2,499, is due when your device is ready (§4). We save the card or Link account you pay the deposit with, with your agreement at checkout, for the later charges these Terms describe. Financing options, including Klarna where eligible, are available for the remaining balance. A deposit order is for individual accounts ordering one device; organizations pay in full.

Your $450 counts toward the $2,499. It is not an extra charge.

The same rules apply either way for a defective device, damage, the warranty and everything else in these Terms. §4 sets out what is different on a deposit order: when the balance is due, what happens to your deposit if you cancel, and how the $550 in §7 and §7b is made up.

3b. How we count days

Business days are Monday to Friday, excluding US federal holidays. "Within 3 business days of your order" counts from the day after your order, and a business-day window ends at 11:59 pm Eastern Time on its last business day. A 7-day window (the balance window in §4 and the return window in §7) ends at 11:59 pm Eastern Time on the 7th calendar day after it starts.

4. Your deposit order

Required at checkout. Before you pay a deposit, you check this box, and we record the date, the time and the version of the sentence you agreed to: "My $450 deposit is non-refundable after 3 business days, including if financing for the remaining $2,049 is not approved. When my device is ready, I have 7 days to pay the balance by card, through financing if approved, or by switching to membership; otherwise my order is canceled and the deposit is kept."

• Cancel within 3 business days of your order: your full $450 comes back, automatically.
• Cancel after that, before your balance is paid: we keep the $450. Nothing more is charged.
• When your device is ready, we email you your balance link, no later than 10 days before your ship-by date (§5). From the day we send it, you have 7 days to do one of these:
• pay the balance by card, Apple Pay, Google Pay or Link;
• pay the balance with Klarna, if Klarna approves you; or
• switch to a Legbots Membership: you sign the Membership Agreement and save a card or Link account for the monthly payments, and your $450 becomes your membership security deposit.

We send you a reminder on day 4. Membership payments count toward buying the device later (Membership Agreement §3b).

• If the balance is not paid by the end of day 7, including after Klarna declines, your order is canceled automatically and we keep the $450.

Paying with Klarna. Klarna is a separate company. Klarna decides whether to approve you, not Legbots, and approval is not guaranteed. Klarna shows you its own terms after you select it, and any agreement you make with Klarna is between you and Klarna. Klarna is not offered for shipping addresses in Iowa, West Virginia or Massachusetts. Klarna is offered only for the balance, never at checkout.

• When you pay with Klarna, Klarna approves the payment and we charge it when your device ships. We aim to ship within 7 days of that approval. A Klarna payment that is approved before the end of your 7 days counts as paid on time.
• If the approval runs out before your device ships, or the charge fails when it ships, there is no fee. Your device does not ship yet, your balance is due again, and we email you a new balance link with a fresh 7 days. Your $450 still counts. We never renew a Klarna approval for you; you choose how to pay again.

If you switch to a membership, it is treated as signed on the date of your original deposit order: the device price, the 3-business-day window and the first term of the purchase option all count from that date. If you then cancel before your device ships, the membership's rule applies (Membership Agreement §2a): $550 in total. If you have paid only the $450, we keep it and charge $100, 3 days after we email you the exact amount; if your first $250 has also been charged, we keep $550 and refund $150, plus the sales tax on that payment. Switching never turns a kept deposit into a refund.

If you cancel after your balance is paid, before your device ships, we keep $550 in total (your $450 and $100 of the balance) and refund the rest and all the sales tax. If your Klarna payment is approved but not yet charged, we cancel it, so Klarna charges you nothing, and we charge $100 to the card or Link account you saved with your deposit, 3 days after we email you the exact amount.

Returns after delivery follow §7: the $550 restocking fee is your $450 plus $100 taken from the balance refund. The part you paid with Klarna is refunded to Klarna.

If we cannot ship by your ship-by date, §5 applies, and you get back everything you paid, including the $450.

5. When your device ships

Made to order. Total $2,499. Estimated delivery: up to 4 months. Most orders ship within about 2 months. Your order confirmation gives you your ship-by date: the date 4 months after your order (if that month is shorter, the last day of that month). Your device goes by a national carrier, and we email you tracking when it leaves.

Every device ships with a signature required and with carrier insurance for the full device price, however you pay, so someone needs to be there to sign for it. If the carrier cannot get a signature after its delivery attempts and its pickup period, and the device comes back to us, it is treated as undeliverable (§7).

Your shipping address can be changed only before your device ships, and never after Klarna has approved your balance payment (§4).

If your shipment is lost. We check the carrier's tracking, and if it shows no movement for 14 days, we treat the shipment as lost, file a claim with the carrier and email you both options. Unless you choose a full refund, we ship you a replacement from the next available unit, with a signature required. You can choose the full refund instead from the link in that email, or by emailing orders@legbots.com, at any time before the replacement ships. We then refund everything you paid, including all the sales tax, and any part paid with Klarna goes back to Klarna. If the replacement cannot ship by your ship-by date, the late-shipment rules below apply.

If we will be late, we email you before your ship-by date. That happens if we cannot ship by your ship-by date, or, on a deposit order, if we cannot send your balance link at least 10 days before it. The email gives you a definite new date, no more than 30 days later, and a cancel link for a full refund, including any deposit. The cancel link opens a page where you confirm the cancellation.

• If you do not reply, the new date becomes your ship-by date.
• If we then miss the new date too, we cancel your order and refund everything you paid, automatically, unless you have agreed in writing to a later date.
• If your ship-by date passes and we have not sent you that email, we cancel your order and refund everything you paid, automatically, with no fee.

While a 7-day balance window (§4) is open, your order is not canceled for a missed ship-by date; if the balance is not paid by the end of the window, §4 applies. We issue every automatic refund when we record the cancellation, and never later than 10 business days.

Shipping is included. We ship to the 48 contiguous states and DC. We do not ship to Alaska, Hawaii, US territories or outside the United States. Details are in the Legbots Shipping Policy.

5b. When orders are taken as reservations only

We may, for a while, take every order as a reservation with a $450 deposit instead of offering the other ways to buy. When we do, the website and the checkout say: "Orders are currently taken as reservations with a $450 deposit." It is the deposit order in §4, with the same checkbox and the same rules: the remaining $2,049 plus sales tax on the full $2,499 when your device is ready, 7 days to pay it or to switch to membership, and a ship-by date 4 calendar months after your order (§5). Organizations, which pay in full, can email orders@legbots.com, and we tell them when organization orders open.

6. When it arrives

Please check your device when it arrives. If it arrives damaged, does not work or is defective, report it in your account within 7 days of delivery. There is no fee. We send you a prepaid label and the return materials, then repair it, replace it or refund you in full, as you prefer. If it is incomplete or not what you ordered, tell us the same way within 7 days and we put it right free. Tell us after 7 days and we will still help under the warranty in §8.

If the tracking says delivered but you did not receive it (the signature was not yours, or it went to the wrong address), report it in your account within 7 days. We investigate with the carrier; if it was not delivered to you, your warranty and Legbots+ dates restart from the real delivery, and you choose a replacement or a full refund.

7. Returns

You may return your device within 7 days of delivery, undamaged. Request it in your account, or email orders@legbots.com, and we send you a return authorization and the return materials. The battery cannot travel in ordinary packaging, so please do not use your own. Hand the device to the carrier within 7 days of the return materials reaching you. We go by the carrier's scan.

One exception: if you bought the device you already had as a member (Membership Agreement §3b), there is no 7-day return. You have had the device and used it, and the purchase is not a new delivery.

A change-of-mind return costs a $550 restocking fee for each device. The cost of the return label is taken from your refund automatically.

We refund that within 10 business days of the device reaching us. The device needs to come back complete and in a condition we can resell.

If it comes back damaged beyond ordinary use, we itemize the damage in writing, with photos, and you have 5 business days to respond. Then the amount comes off your refund first. Anything left is charged to your saved card or Link account (on a deposit order, the one you saved with your deposit) 3 days after we email you the exact amount. If the charge is declined, we email you to update your card, and then send you a bill. There is no late fee.

A defective device is different: there is no fee and no shipping cost to you. We send you a prepaid label (§6 and §8).

If a return is authorized and you do not send the device back, nothing is refunded, and nothing more is charged.

If you cancel after your device has shipped, or you refuse the delivery, or it cannot be delivered, it is treated as a 7-day return: we keep the $550 and the actual return shipping, and refund the rest and all the sales tax when the device reaches us.

Legbots Assist is made to order. Your device was built for you and it is not stock we can put back on a shelf. That is what the $550 covers. We tell you this before you pay, on the page and in plain words above the pay button, so it is never a surprise.

After 7 days the sale is final. This is the same whether you paid in full or placed a deposit order.

On a deposit order, the $550 is your $450 plus $100 taken from the balance refund (§4). If you paid the balance with Klarna, that part of the refund goes back to Klarna.

If the buyer dies before the device arrives: the family or estate may send it back for a full refund of everything paid, within 2 weeks of delivery, only if the box has never been opened. No restocking fee applies.

Sending it back. We always supply the battery-safe packaging. We send you an insured return label for every return. If it is lost while on our label, we take care of it and settle your return as if it arrived. Use only that label. If you send the device back any other way and it does not reach us, you are responsible for the cost of the device: nothing is refunded. Every return label has tracking, a signature on delivery to us and carrier insurance for the full device price.

7b. Canceling before your device ships

To cancel, use Cancel order in your account, or email orders@legbots.com.

You may cancel within 3 business days of placing your order and get back everything you have paid, including the sales tax. It is automatic: nothing is kept, nothing further is charged, we delete the card or Link account we saved, and we issue the refund when we record your cancellation, and never later than 10 business days. On a deposit order, that is your full $450.

Legbots Assist is made to order. We do not hold stock. After those 3 business days your device goes into production, which commits us to costs we cannot get back if you cancel, and the $550 is what we ask to cover them.

After those 3 business days, until your device ships, canceling costs a $550 cancellation fee for each device. We keep $550 and refund the rest and all the sales tax, automatically, when we record your cancellation. On a deposit order, §4 applies instead: before your balance is paid we keep the $450 and charge nothing more; after it is paid we keep $550 in total.

The fee does not change with how long you wait. It is the same the day production starts as the day before your device ships, because your device is made to order either way.

It costs you nothing if we miss your ship-by date as §5 describes: everything you have paid comes back. This is your right and nothing here takes it away.

If the buyer dies before the device ships, the family or estate may cancel by emailing orders@legbots.com, and everything paid comes back. No fee applies.

7c. Legbots+

If you buy on an individual account, by paying in full or with a deposit order, your first 12 months of Legbots+ are free from delivery. After that it renews automatically at $250 a year, plus sales tax where it applies, charged to your saved card or Link account (on a deposit order, the one you saved with your deposit), until you cancel. You agree to this with its own box at checkout. We email you 3 to 7 days before the first charge and before each renewal, with the date and the amount. Cancel any time in your account or in the payment portal linked from it, including during the free months. It stays on until the end of the period you are in, and nothing more is charged. If a renewal payment fails, we try again; if it still cannot be collected, Legbots+ ends and you owe nothing more for it. If we ever change the price, we tell you before it applies and you can cancel first.

If you return the device or cancel your order, or you choose a full refund for a lost shipment (§5), Legbots+ ends with it and you owe nothing for it.

Organizations: Legbots+ is included at no charge for 6 months from each device's delivery. It then continues automatically, per device per year, plus sales tax where it applies, charged to your saved card or Link account, unless you cancel. Each year's price for a device is set by its active profiles when we send the renewal notice: $600 for 15 or fewer, $1,200 for more than 15, so a device can move up or down from one year to the next. We send that notice, with the price and the charge date, at least 7 days before each charge. Devices delivered on the same day are billed on one invoice. If a device on $600 goes over 15 active profiles during a paid year, we email you, and 7 days later we charge a one-time $600 difference, plus sales tax where it applies. The device keeps its renewal date, nothing is prorated, and it stays at $1,200 for the rest of that year. Going back to 15 or fewer during the year changes nothing until the renewal, and nothing is refunded or credited. During the free 6 months, profile changes cost nothing; the price is set at the first charge. You can cancel some devices and keep others.

Members: Legbots+ is included while your membership is active (Membership Agreement).

If Legbots+ is not active, your device works the same and keeps receiving software updates; the app's data pages need Legbots+. Legbots decides which Legbots+ features there are and may add, change or remove them; the Legbots+ Terms say what happens if a feature is removed. The Legbots+ Terms cover it.

8. Warranty

Your device comes with a 2-year limited warranty from the day it is delivered, covering defects in materials and workmanship in normal use. A defective device costs you nothing to send back: we send you a prepaid label, and there is no fee. The full terms are in the Legbots 2-Year Limited Warranty, which you can read before you buy.

Nothing in these Terms of Sale takes away any right you have under the law of your state that cannot be taken away by agreement.

9. Title and risk

The device is yours once its full price is paid: at checkout if you pay in full, or, on a deposit order, when your balance is paid (with Klarna, when we charge it as your device ships). We keep no security interest in it and we will not take it back. You may keep it, sell it or give it away.

Risk of loss passes to you when the device is delivered, as shown by the carrier's delivery record. If it is lost, stolen or damaged before then, that is ours to put right; a shipment lost in transit is replaced or refunded as §5 says. Every delivery needs a signature. A device lost or stolen after delivery is not covered by the warranty. Nothing is charged for it. If you want another device, that is a new order at the price on the day you order it.

10. Who this is for

Legbots Assist is a general wellness product. It is not a medical device. It is not intended to diagnose, treat, cure or prevent any disease or condition. It does not prevent falls and it is not fall-prevention equipment.

It is designed for people who can stand and walk on their own.

It fits waists from 29 to 50 inches, with leg straps adjustable from 15 to 23 inches. It is rated for users up to 200 lb (91 kg).

A free fitting call is available before you order. It is optional and it is not a condition of ordering; you may order with or without one. It is for your questions, including fit: standing and walking on your own, your waist and leg-strap measurements, and your weight. We do not ask about your health and we record nothing about it.

You confirm at checkout: "I have read who Legbots Assist is for and I understand it is a general wellness product, not a medical device." We record the date, the time and which version of that page you read.

Legbots is not covered by Medicare, Medicaid or health insurance. There is no prescription and no claim code, because it is not a medical device. What you pay is what it costs.

11. If you are buying for someone else

You may buy a Legbots for another person. If you do, you are the buyer: the refund and these Terms are yours. The warranty covers whoever owns the device (§8). The person who wears it must meet §10.

12. Using it safely

Legbots Assist is a powered device. Please read the instructions that come with it, use it as they describe, and stop using it and contact us if anything feels wrong. The device is not for use by anyone who does not meet §10.

Use Legbots Assist only if you can already stand up and walk on your own, steadily, without holding on to anything or anyone. Do not use it if you are prone to falls or feel unsteady on your feet. If you feel unsteady while wearing it, stop, sit down and take it off.

12b. Risk

Using a powered wearable carries risks, including loss of balance and falls, and you accept them. To the fullest extent the law allows, you release Legbots from claims arising from Legbots' own ordinary negligence in connection with your use of the device. Section 3 of the Legbots Terms of Service, the Express Assumption of Risk, applies to your use of the device and forms part of this agreement. Every person who uses the device confirms it in the app the first time they use it, on a screen that shows §12 and links to these Terms in full. It is never a condition of paying.

This section does not release a claim about a defect in the device, a claim under the warranty, a claim about gross negligence or reckless or deliberate conduct, or any claim the law does not allow to be released. If any part of this section cannot be enforced where you live, the rest of it still applies.

12c. Claims caused by misuse

If you misuse the device, or let someone else misuse it, and that causes a loss to Legbots, you are responsible for the loss your action caused. This does not apply to a loss caused by a fault in the device or by Legbots' own carelessness. Misuse includes changing the device, using it when §12 says not to, use by anyone over 200 lb or outside the fit ranges in §10, and use against the instructions.

13. Our responsibility to you

If we get something wrong, we will put it right: by repairing the device, replacing it, or refunding you.

For anything else, our total responsibility to you is limited to the amount you paid us for the device, and we are not responsible for indirect, incidental or consequential losses. Neither limit applies to personal injury, or to anything else the law does not allow us to limit.

14. If something goes wrong between us

Please contact us first at orders@legbots.com. Most things are fixed with an email.

These Terms are governed by the law of the State of New York. This does not take away the protection of the consumer laws of the state where you live. If we cannot settle a dispute between us, it is decided by binding arbitration on an individual basis, not in court, under the American Arbitration Association's Consumer Arbitration Rules, with any hearing in the county where you live or by phone or video. We pay the arbitration fees beyond your filing fee. Either of us may instead bring an individual claim in small-claims court. In arbitration, claims are brought only individually, not as part of a class or representative action. If that class waiver cannot be enforced for a particular claim, that claim goes to court, not to arbitration.

You can opt out of arbitration by emailing orders@legbots.com, or by mail to our mailing address in §20, within 30 days of placing your order. Opting out under these Terms also opts you out under the Terms of Service. Nothing here takes away a right the law does not allow to be taken away.

15. Software and the app

The device runs software that stays ours; you are licensed to use it with your device, for as long as you have the device. Updates are included. If we ever stop supporting the app, your device will continue to work on its own.

16. If we have to recall or correct something

If we find a safety problem with the device, we will contact you at the email and phone number you gave us and tell you what to do. Please keep those details up to date.

16b. Every order is placed on our website, including orders placed in person

Every Legbots order is placed through legbots.com. If you call us, we will send you a link and you place the order yourself. We do not take payment over the phone, and every device ships to you.

A fitting partner or one of its representatives may help you place your order on legbots.com at a demo day, at an event or in your home. If your order is placed that way, you may cancel it without any penalty or obligation within 3 business days of the order, and everything you paid comes back (§7b). Your order confirmation includes a Notice of Cancellation form, with the date by which to cancel and how to send it to us. Every order placed with a fitting partner's code or link gets that form in its confirmation too, wherever it was placed.

Legbots may pay a fee to a business or organization that refers you to us or fits your device. We are not required to, we do not offer it to everyone, and it never changes your price.

17. Things that can happen to a contract

No one else speaks for us. Fitting partners, and anyone else who introduces you to Legbots, are independent. They are not our agents, they cannot make promises on our behalf, and nothing they say adds to or changes these Terms. If someone tells you something about Legbots that is not written here or on legbots.com, ask us before you rely on it.

Severability. If any part of these Terms turns out to be unenforceable, the rest still applies.

No waiver. If we do not enforce a term, we have not given it up.

What survives. §12 to §14, and any money owed, survive the end of this agreement.

The whole agreement. These Terms, the Warranty, the Shipping, Returns and Refund policies, the Legbots+ Terms, section 3 of the Legbots Terms of Service (§12b) and, for an organization, the Legbots Organization Addendum are the whole agreement about your purchase. We record which version of each one applies to your order alongside the version of these Terms. Nothing said on a call changes them unless we confirm it to you in writing.

Assignment. You may not transfer this agreement to someone else, though you can of course sell the device. We may transfer this agreement, or our right to payments under it, to a lender or to a company that takes over our business, without your consent. If you pay your balance with Klarna, your agreement with Klarna is separate; this agreement stays between you and Legbots.

Notices. We contact you at the email address you gave us. You can reach us at orders@legbots.com, (347) 618-0102, or by mail at our mailing address below.

Electronic communications. Where checkout asks you, on a screen of its own, to agree to receive your agreement, disclosures and notices electronically, that screen tells you what it covers, that you need a device that can open email and a PDF, that you can ask for a free paper copy at any time, and that you can withdraw your agreement by emailing orders@legbots.com; you confirm you can open the PDF it shows you. We do not treat paying as agreement to it. On every order we email your order confirmation and receipt, and the same notice is linked at checkout for you to read.

Things outside our control. If something genuinely outside our control delays your device (a supplier failure, a natural event), we will tell you, and §5 gives you the right to cancel for a full refund.

18. Which document wins

These Terms of Sale govern your purchase, from the moment you order until well after your device is delivered. They replace the Legbots Order Terms, which no longer apply. The Warranty governs warranty claims. The Legbots+ Terms govern Legbots+. The Legbots Terms of Service govern the website and the app; the only part of them that reaches your purchase is section 3, which §12b brings into this agreement.

If any of these conflict, these Terms of Sale win, except that the Warranty wins on warranty questions and the Legbots+ Terms win on Legbots+. For an organization, the Legbots Organization Addendum wins on how the organization uses the device, the portal and the figures.

19. Changes

The version published when you place your order is the version that applies to you. We record which version you accepted, and you can ask us for a copy at any time.

20. Contact

Mailing address: Legbots, Inc. 447 Broadway, 2nd Floor #1118 New York, NY 10013

(347) 618-0102 · orders@legbots.com · Monday to Friday, 9am to 6pm ET